What Should You Be Looking for in a Hosted PBX Provider?

Posted on Mar 12 2016 - 8:08am by Editor

When you are searching for the best virtual PBX provider to handle telecommunications issues for your business, there are a wide range of companies that you could go with. The trick is to find the provider that best meets your needs while giving you the best possible customer service. While it can be tricky to sift through the many available offers, you can cut out a lot of time and hassle by looking closely at each company and the programs they provide.

Hosted IP PBX Providers

What Exactly Is a Hosted PBX System?

A hosted PBX system is a telecommunications system that allows your small business to function at an extremely high level, and at a fraction of the cost that a traditional phone system would have cost you in the old analog based days. This entire network is overseen by the VoIP system provider that you employ for the task. A hosted PBX system gives the freedom to work from the comfort and safety of your own home – or on the run while traveling on a train or plane. Mobility is the key advantage to signing a deal with a hosted PBX provider.

How Many Connections Does Your Business Have?

To begin with, it may be useful to quickly review just how many connections your business currently has. For example, if you are a small company with only 5 to 10 connections, there are many hosted PBX providers who can give you an excellent service package deal. For example, if your business is self-run and deals with perhaps a half dozen professional business calls, with a conference call perhaps twice weekly, then there is no reason just yet why you would want to sign a deal for a much larger hosting package.

Hosted IP PBX Providers Are Your Best Bet for Service

In this situation, hosted IP PBX providers are your best for service, precisely because your company is presently in a position where you do not have to worry about routing calls and connections past an in-house connection. All of the connections are handled directly by your hosted PBX provider, without you ever having to lift a finger to route or direct your in-house calls. The convenience and efficiency that such an arrangement brings is an excellent addition to the productivity of your small company.

You’ll Need to Find a PBX Provider That Supports Mobile Initiatives

One of the most important criteria on your list should be to find a PBX provider that can support mobile initiatives. For example, if you operate mostly by smartphone, you should still be able to integrate it with your landline desk phone. It should never be a problem to forward calls from a mobile device to your landline phone, or vice versa. If you should suddenly be invited to conference with multiple partners or possible clients, you need to know that you can route directly from one system to the next in order to accept the invite.

Give Yourself the Freedom to Make Use of Mobile PBX Clients

Some virtual PBX providers USA are equipped to supply service packages that include applications that are designed to give companies the ability to make use of a full desktop client that can downloaded directly to their Android or Smartphone. This added versatility is an essential feature if you do choose to operate largely through a portable device, or if you would like to give your employees the same freedom to use mobile VoIP/PBX clients.

You’ll Want to Do Business With a Provider Whom You Can Trust

You’ll certainly want to give your business to a provider whom you can trust. Availability, reliability, and excellent customer service are the keys. If you can’t even get a potential provider to stay on the phone long enough to run down all of the details of their service package, this is a clear indication that they don’t take your business – or even their own business – seriously enough to meet your needs.

Make Sure Your Hosted PBX Package Leaves Plenty ff Room for Growth

A provider that will take the time to return your calls and explain to you, point by point if necessary, the various aspects of the package they are offering is one that you should sign with. It’s important to note that your hosted PBX package should include room for growth, especially if you are planning on expanding the operations of your company in the near future.