Myths About Contacting Call Centres

Posted on Oct 20 2015 - 1:41pm by Matt Holtzen

Call centres are a popular way that many businesses across the UK provide customer service to their clients. They are an efficient way to serve a lot of callers at once, but there are still a number of common misconceptions and myths about these types of centres. Let’s take a look at some of the myths related to the customer service provided by call centres.

Call Centres

Myth #1 – You Can Always Call 24/7 For Support

You might think that call centres are open 24/7 so that you can always call them for support. However, this is not necessarily true and it depends on the call centre really. Some will only offer their services during business hours, so it is important to know when the best time to call is. Take a look at the call centre hours and if they don’t fit with your schedule, you could consider calling on your lunch break or emailing the company for customer service instead.

The trick is to find the right number. Sometimes it is difficult to find the 24 hour access line, so for example if you want to call Sky it helps to use a Sky number that is known to provide customer service at all hours.

Myth #2 – You’ll Always Get Bad Service When Contacting a Call Centre

Some people brace themselves when they contact a call centre, because they are expecting to get terrible service. However, just because you are dealing with a call centre doesn’t mean that you will get brushed off or have frustrating service. There are a lot of well trained staff at call centres who are excellent at providing customer service and they will do their very best to ensure you get the support you need. Don’t go into it with a bad attitude, because you might be pleasantly surprised.

If you ever reach a call centre and you are not getting very helpful customer service, you can always ask to speak to the manager or supervisor instead as they might be more capable of helping solve your problem.

Myth #3 – Call Centres Are Located in Foreign Countries

Many people feel like when they contact a call centre they will reach someone in a foreign country far away. Sometimes this can be frustrating, because the other person might not have a good understanding of your issue due to language barriers or cultural differences. However, the truth is that all call centres are not always located overseas especially when it comes to customer support.

Many companies are finding that their customers prefer to speak to call centre operators in the UK, so they are shifting their call centre services back over to this part of the world.

These are just a few of the myths that are circulated about contacting call centres. Call centres are not all the same and a lot of the time they can be helpful places to contact where you will find the customer service you need to solve your issue.