Whether it’s a vital contract or an urgent invoice, using a professional courier service can put your mind at rest that your documents will arrive in top condition and always on time. But what technology keeps this service running smoothly and consistently? We will take an inside look at how it all works, and what impact the future of technology will have on this vital service.
A courier will first receive their new delivery information on their Personal digital assistant (PDA) device, so they know to go and collect the documents before proceeding to the delivery point. So how is it that you at home can track all of this, and know where your courier is in their journey? Well, the delivery driver will log and update their status on their PDA device, while the documents package is also scanned in real-time in every instance that it changes hands and facility, right up until delivery. All of this information comes together in the courier system before sending the end result to your tracking link. Once the delivery is complete, this is logged into the system where a completion email is automatically generated.
Today, this kind of technology has been adopted by most expert courier services, like TNT; they provide an international service that works round the clock to ensure you keep your promises to clients. You can also keep tabs on your delivery through their own tracking service. For some companies though, they’re starting to experiment with “smarter” kinds of technology. One courier service understands that you may need to leave early and might not get to complete that urge task, so they’ve create an iPhone/iPad app to arrange for document collection the following day.
We can only imagine where courier services will be in the next few years. Amazon has already set the consumer delivery bar very high with their new drone invention, but that surely can’t be the case for document courier services can it?
Well, while Amazon was previously mocked for its idea, and with Google still creating their prototype, it’s the German delivery firm, DHL, that appears to be setting the new standard for courier services, as their new drone service is currently being trialed for medication and other “urgent” services, which are sent via air-tight, lightweight, weather-proof containers. Is it possible this will be extended to documentation in the near future? We’ll just have to watch this airspace.